Cancellation & refund policy

This is a starting template, not legal advice or confirmed commercial policy — have it reviewed by a lawyer and your finance team, and fill in the bracketed numbers, before you rely on it.

Last updated: [DATE]

1. Unpaid holds

A booking that has not received its advance payment is held for a limited window (currently [45] minutes) and then automatically released, with no charge to you.

2. Advance payment

The 25% advance paid to confirm a booking is [refundable in full / refundable minus a processing fee of ₹[amount] / non-refundable] if you cancel more than [X] days before your event date. [Describe tiered refund percentages for cancellations closer to the event date, if any.]

3. Cancellations by us

If we cancel a confirmed booking (for example due to robot unavailability from an unforeseen mechanical issue), you will receive a full refund of any amount paid, processed to your original payment method within [X] business days.

4. Rescheduling

You may request to move a confirmed booking to a new date, subject to availability, by contacting us at least [X] days before the original event date. [State whether rescheduling fees apply.]

5. How refunds are processed

Approved refunds are issued via Razorpay to the original payment method and typically appear within [5–7] business days, depending on your bank.

6. Contact

To request a cancellation, refund or reschedule, email [bookings@yourdomain.com] with your booking code.